Retention Lead (m/f/d)

Permanent employee, Full-time · Berlin, Limassol, Amsterdam, Remote, Barcelona, Milan, Paris, France

About Vivid

At Vivid, we're reimagining how individuals and businesses manage money. Our all-in-one app opens up a world of financial possibilities: invest in global stocks, ETFs, and over 150 cryptocurrencies, earn cashback on everyday purchases, and access personalised insights to make the most of your finances—all tailored to your lifestyle.

For businesses, Vivid Business offers a powerful suite of tools, including multi-IBAN accounts, high-interest rates, business cashback, team cards, and seamless accounting integrations to streamline operations.
Our mission? Your success. Everyone deserves the chance to see their finances flourish, and we’re dedicated to empowering our customers to make this a reality.

Since our 2020 launch in Germany, Vivid has rapidly expanded across Europe, earning the trust of over 500,000 customers looking for a simpler, smarter way to grow their wealth. With over €200 million raised from top investors and a valuation of €775 million, Vivid is where modern finance meets real opportunity. Join us and experience a new way to thrive financially.

About The Role

We're looking for a Retention Lead to help us keep our SME customers engaged, satisfied, and thriving with Vivid. You'll play a key role in making sure business owners and finance teams don't just sign up but stay with us for the long run—because Vivid helps them save time, reduce hassle, and unlock growth.
This role is about more than fighting churn. It's about creating moments of value throughout the customer journey: helping a new SME discover how Vivid simplifies their finances, guiding them to explore more features, and ensuring they feel supported every step of the way.

Your Mission

Lead our SME retention strategy, building programs that turn first-time users into long-term partners.
Design and optimize SME lifecycle journeys (onboarding, engagement, loyalty, and upsell).
Utilize data and insights to comprehend SME behavior, segment needs, and identify opportunities to enhance satisfaction and loyalty
Collaborate with Product and Customer Care teams to reduce friction and deliver seamless experiences tailored for business use cases.
Test new ideas rapidly — whether it's new communication channels, loyalty mechanics, or value-add features.
Champion the voice of SME customers across the company, ensuring retention is a shared priority.

Your Profile

Experience in retention, customer success, or lifecycle marketing with SMEs or B2B customers, ideally in fintech, SaaS, or financial services.
A proven ability to design programs that improve customer health, reduce churn, and grow engagement.
Strong data literacy (SQL, analytics tools, cohort analysis, experiments).
Empathy for business owners, you understand their challenges and how to solve them with simple, effective solutions.
Excellent communication and collaboration skills, with the ability to align multiple teams around a retention goal.

Why Join Vivid?

You'll help redefine how SMEs experience business banking across Europe.
You'll work in a mission-driven, international team that values ownership, creativity, and experimentation.
You'll have the freedom to shape retention strategy and see your work have an immediate impact.
Competitive compensation, benefits, and opportunities to grow with Vivid.
Participation in our Stock Options Program allows you to share in the company’s success.

Enhance your expertise and shape the future of FinTech. Join Vivid's talented team and help us revolutionize how people think about their money!

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Your application

Thank you for your interest in joining Vivid! Please fill in the following short form in order to finish your application. Should you have any difficulties in uploading your files, please contact us by mail via hr-eu@vivid.money.