Dispute Specialist

Permanent employee, Full-time · Limassol, Almaty, Remote, Barcelona, Serbia, Lisboa

About Vivid

At Vivid, we're reimagining how individuals and businesses manage money. Our all-in-one app opens up a world of financial possibilities: invest in global stocks, ETFs, and over 150 cryptocurrencies, earn cashback on everyday purchases, and access personalised insights to make the most of your finances—all tailored to your lifestyle.

For businesses, Vivid Business offers a powerful suite of tools, including multi-IBAN accounts, high-interest rates, business cashback, team cards, and seamless accounting integrations to streamline operations.

Our mission? Your success. Everyone deserves the chance to see their finances flourish, and we’re dedicated to empowering our customers to make this a reality.

Since our 2020 launch in Germany, Vivid has rapidly expanded across Europe, earning the trust of over 500,000 customers looking for a simpler, smarter way to grow their wealth. With over €200 million raised from top investors and a valuation of €775 million, Vivid is where modern finance meets real opportunity. Join us and experience a new way to thrive financially.

Your Mission

Manage the dispute resolution process with internal and external parties.
Monitor and categorize dispute trends and develop strategies that reduce dispute and fraud ratios.
Educate merchants on best dispute resolution practices and provide guidance on chargeback/dispute prevention, address merchant concerns and implement dispute resolution improvements.
Maintain accurate records of dispute cases, trends, and reason codes.
Perform regular reviews and performance analysis of disputes and fraud activity for merchants in board.
Analyze credit and financial risks related to disputes and fraud to prevent financial losses.
Participate in the development and maintenance of internal dispute handling tools and recommend potential enhancements.
Collaborate with third-party providers on disputes and fraud prevention solutions.

Your Profile

Relevant work experience in banking / financial services.
Knowledge of card/payment schemes dispute rules, as well as card transaction processing guidelines.
Ability to analyze dispute data and documents.
Ability to identify dispute and fraud trends, patterns, root causes and solutions.
Ensuring accuracy in card dispute resolution process, reporting, and analysis.
Ability to coordinate with merchants, internal teams, and external stakeholders.
Development of proactive strategies to reduce disputes/fraud ratios and mitigate financial risks.
Handling multiple dispute cases efficiently and prioritize urgent tasks.

Why Join Vivid?

We have a hybrid model in one of our offices, Limassol, Paphos or Barcelona, or fully remote outside office locations.
Competitive salary and benefits package (depending on location).
Real growth prospects, significant responsibility, and the ability to make an immediate impact from day one!
Participation in our Stock Options Program allows you to share in the company’s success.

Join Vivid's talented team and help us revolutionize how people think about their money!

Apply for this job

Your application

Thank you for your interest in joining Vivid! Please fill in the following short form in order to finish your application. Should you have any difficulties in uploading your files, please contact us by mail via hr-eu@vivid.money.