Your Mission

In this role you will:

• Investigate and resolve customer complaints related to financial crime
• Establish and execute a process of chargeback / indemnity claims registration within internal systems
• Represent company in external dispute resolution platforms
• Identify, analyze, resolve, and implement continuous improvements, within fraud disputes handling processes
• Keeping up to date with changes in regulations and industry best practices
• Develop and maintain fraud risk frameworks specific to card transactions activity

Your Profile

• Relevant work experience in banking / financial services
• Knowledge of Visa & Mastercard Cards Dispute Resolution (Issuing and Acquiring)
• Strong analytical, problem-solving, and decision-making skills
• Knowledge of card transactions processing
• English at a professional level

Why Join Vivid?

• Be part of building and scaling a cutting-edge department, contributing to its success while growing alongside the company through its exciting life stages.
• Collaborate with a team of high-performing talents who are deeply passionate about our product and mission.
• Enjoy flexibility with a hybrid work model in our Limassol or Paphos offices.
• Are you thinking about relocating? We’ve covered you with a comprehensive relocation package and visa support to Cyprus.
• Stay fit and healthy with sports benefits to support your active lifestyle.
• Expand your skills with a dedicated learning budget to fuel your professional growth.
• Become part of our journey - participate in the Stock Options Program after one year with us and share in our success.

If you're looking for an exciting new opportunity to make an impact in the world of finance, Vivid is the perfect place for you. Join our talented team of professionals and help us revolutionize how people think about their money!